Skip to main content
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO
TRUSTED TRANSPORT ACROSS THE U.S, CANADA & MEXICO

Terms & Conditions

Freight City Logistics PO Box 73, Kensington, MD 20895 Phone: 888-520-1718

Effective Date: July 1, 2026

These Terms and Conditions (“Agreement”) govern your access to and use of the services provided by Freight City Logistics (“Company,” “we,” “us,” or “our”), including all freight transportation coordination, logistics services, and related activities arranged through our website, telephone communications, or any other channel of engagement. By requesting a quote, confirming a booking, or using any service offered by Freight City Logistics, you (“Client,” “you,” or “your”) agree to be bound by the terms set forth in this Agreement in their entirety.

Please read this Agreement carefully before using our services. If you do not agree with any portion of these terms, you should not engage our services or proceed with any shipment coordination through Freight City Logistics.

1. COMPANY OVERVIEW AND ROLE

Freight City Logistics operates as a freight broker and logistics coordinator. We do not own, operate, or directly control the trucks, trailers, or carriers used to transport freight on behalf of our clients. Our role is to arrange freight transportation by connecting clients with third-party motor carriers who are independent contractors operating under their own operating authority issued by the Federal Motor Carrier Safety Administration (FMCSA).

Freight City Logistics holds all required federal licensing and operates in compliance with applicable U.S. Department of Transportation (DOT) regulations governing freight brokerage activities. Our services include, but are not limited to, carrier sourcing and matching, load coordination, shipment scheduling, permit coordination for oversized and overweight loads, and transit monitoring support.

Freight City Logistics does not assume the role of a motor carrier under any circumstances. All physical transportation of freight is performed exclusively by independent third-party carriers. The legal liability and operational responsibility for the physical transportation of your freight rests with the assigned motor carrier under the terms of their operating authority and applicable federal and state law.

2. DEFINITIONS

For the purposes of this Agreement, the following definitions apply:

“Carrier” refers to any third-party motor carrier, trucking company, or transportation service provider assigned to transport a client’s freight.

“Shipment” refers to any freight, cargo, goods, equipment, vehicles, machinery, or other items tendered for transportation through services arranged by Freight City Logistics.

“Bill of Lading (BOL)” refers to the document issued at the time of pickup that serves as the contract of carriage between the client and the assigned carrier.

“Client” refers to any individual, business entity, dealer, contractor, or organization that engages Freight City Logistics to arrange freight transportation services.

“Quote” refers to the written or verbal rate estimate provided by Freight City Logistics to a client for a specific shipment.

“Booking Confirmation” refers to the written acknowledgment issued by Freight City Logistics confirming that a shipment has been assigned to a carrier and is scheduled for pickup.

“Oversize Load” refers to any shipment that exceeds the standard legal dimensions or weight limits established by federal or applicable state law for over-the-road transportation.

3. SCOPE OF SERVICES

Freight City Logistics provides freight brokerage and logistics coordination services across the continental United States, as well as select cross-border shipping services to and from Canada and Mexico. Our services cover a range of freight categories, including, but not limited to, motor vehicle transportation, heavy equipment hauling, boat transport, full truckload freight, less-than-truckload (LTL) freight, specialized equipment hauling, heavy machinery transport, mobile and manufactured home transport, and general cargo shipping.

The scope of any specific engagement is defined at the time of booking and is subject to the details provided by the client. Freight City Logistics reserves the right to decline any shipment request that falls outside our carrier network capabilities, raises safety or compliance concerns, or involves prohibited items as outlined in Section 8 of this Agreement.

All services are subject to carrier availability at the time of booking. Freight City Logistics does not guarantee carrier availability for any shipment until a Booking Confirmation has been issued in writing to the client.

4. QUOTES AND PRICING

4.1 Quote Validity

All quotes provided by Freight City Logistics are estimates based on the shipment information supplied by the client at the time of the request. Quotes are valid for a period of up to five (5) business days from the date of issuance unless otherwise stated in writing. Market conditions, fuel surcharges, carrier availability, and changes to shipment details may affect pricing after the initial quote period expires.

4.2 Quote Accuracy and Client Responsibility

The accuracy of any quote provided by Freight City Logistics depends entirely on the accuracy of the shipment information provided by the client. Clients are responsible for providing complete and accurate details including, but not limited to, freight dimensions, total weight, commodity type, pickup and delivery locations, site access conditions, and any special handling requirements. Inaccurate or incomplete information provided by the client may result in rate adjustments, additional charges, or shipment delays.

4.3 Additional Charges

Additional charges may apply under the following circumstances:

  • Changes to pickup or delivery location after Booking Confirmation
  • Inaccurate weight or dimensional information provided at booking
  • Detention time resulting from delays caused by the client at pickup or delivery
  • Failed pickup or delivery attempts due to site access issues not disclosed at booking
  • Storage fees resulting from client-caused delivery delays
  • Additional permits required due to inaccurate load dimension information provided by the client
  • Fuel surcharge adjustments based on current U.S. Department of Energy index rates

Freight City Logistics will notify the client of any additional charges as promptly as possible. Continued use of our services following notification constitutes acceptance of the adjusted charges.

4.4 Payment Terms

Payment terms are established at the time of booking and confirmed in writing. Unless otherwise agreed in writing, payment is due prior to or at the time of pickup. Freight City Logistics accepts payment via the methods specified on our website or in written communication with our team. Failure to remit payment in accordance with agreed terms may result in shipment holds, cancellation, or suspension of service.

5. BOOKING AND CANCELLATION

5.1 Booking Process

A shipment is considered officially booked only upon the issuance of a written Booking Confirmation by Freight City Logistics. Verbal agreements, informal communications, and unconfirmed quote requests do not constitute a binding booking. Clients are responsible for reviewing the Booking Confirmation for accuracy and notifying Freight City Logistics of any discrepancies within twenty-four (24) hours of receipt.

5.2 Client Cancellations

Clients who wish to cancel a confirmed booking must notify Freight City Logistics in writing as soon as possible. Cancellation fees may apply depending on how far in advance the cancellation is made relative to the scheduled pickup date:

  • Cancellations made more than 48 hours before scheduled pickup: No cancellation fee unless carrier costs have already been incurred.
  • Cancellations made between 24 and 48 hours before scheduled pickup: A cancellation fee of up to 25% of the agreed freight rate may apply.
  • Cancellations made less than 24 hours before scheduled pickup or after a carrier has been dispatched: A cancellation fee of up to 50% of the agreed freight rate may apply to cover carrier dry run and redeployment costs.

5.3 Rescheduling

Clients requesting a change to a scheduled pickup date must notify Freight City Logistics in writing no less than 24 hours before the original scheduled pickup. Rescheduling requests are subject to carrier availability and may affect the agreed rate. Freight City Logistics cannot guarantee that the same carrier will be available for a rescheduled pickup date.

5.4 Carrier-Initiated Cancellations

In the event that an assigned carrier cancels, becomes unavailable, or fails to perform, Freight City Logistics will make commercially reasonable efforts to secure a replacement carrier and minimize any delay to the client’s shipment. Freight City Logistics is not liable for damages, losses, or costs arising from carrier-initiated cancellations beyond the refund of any fees directly attributable to the canceled carrier assignment.

6. CARRIER ASSIGNMENT AND RESPONSIBILITY

6.1 Carrier Selection

Freight City Logistics selects carriers from our active network based on load requirements, lane availability, carrier qualifications, and equipment suitability. All carriers in our network are required to maintain active FMCSA operating authority, appropriate commercial insurance coverage, and DOT compliance in good standing at the time of assignment.

6.2 Carrier Independence

All carriers assigned through Freight City Logistics are independent contractors and are not employees, agents, or representatives of Freight City Logistics in any capacity. Freight City Logistics does not supervise, direct, or control the operational conduct of assigned carriers during transport. The carrier assumes full operational responsibility for the physical transportation of freight from pickup through delivery.

6.3 Carrier Insurance

Carriers operating within our network are required to maintain minimum cargo insurance coverage in accordance with FMCSA regulations. Freight City Logistics recommends that clients with high-value shipments discuss additional cargo coverage options directly with their own insurance provider. Freight City Logistics does not provide cargo insurance on behalf of clients or carriers.

6.4 Bill of Lading

The Bill of Lading issued at pickup constitutes the primary contract of carriage between the client and the assigned carrier. Clients or their authorized representatives are responsible for inspecting the freight at pickup and noting any pre-existing damage or discrepancies on the Bill of Lading before signing. Failure to note pre-existing damage at the time of pickup may affect the client’s ability to file a cargo claim with the carrier following delivery.

7. FREIGHT CLAIMS AND LIABILITY

7.1 Claims Process

Any claim for cargo loss or damage must be filed directly with the assigned carrier in accordance with the carrier’s claims procedures and the provisions of the Carmack Amendment (49 U.S.C. § 14706), which governs carrier liability for freight loss and damage in interstate commerce. Freight City Logistics will provide reasonable assistance to the client in identifying the carrier’s claims contact and documentation requirements.

7.2 Claims Notification

Clients must notify Freight City Logistics of any cargo damage or loss as soon as reasonably possible and no later than five (5) business days following delivery. Late notification may limit the client’s ability to pursue a claim with the assigned carrier.

7.3 Documentation Requirements

To support a cargo claim, clients should retain the following documentation: the original Bill of Lading signed at pickup, the delivery receipt noting any damage at delivery, photographs of the damaged freight taken at delivery, and the original invoice or proof of value of the freight. Incomplete documentation may affect the outcome of a claim filed with the carrier.

7.4 Limitation of Freight City Logistics Liability

Freight City Logistics acts solely as a freight broker and does not assume carrier liability for cargo loss, damage, or delay under any circumstances. The maximum liability of Freight City Logistics in connection with any shipment arranged through our services is limited to the brokerage fees paid by the client for that specific shipment. Freight City Logistics is not liable for indirect, incidental, consequential, or punitive damages arising from any shipment, delay, loss, or damage, regardless of the cause.

8. PROHIBITED FREIGHT

Freight City Logistics will not arrange transportation for the following categories of freight under any circumstances:

  • Illegal substances, controlled materials, or contraband of any kind
  • Human remains or biological specimens without proper authorization and carrier qualification
  • Live animals without prior disclosure and carrier-specific authorization
  • Explosives, ammunition, or military-grade weaponry without appropriate HAZMAT credentials and DOT authorization
  • Currency, negotiable instruments, precious metals, or gemstones
  • Household hazardous waste or improperly packaged hazardous materials
  • Freight with a declared value exceeding carrier cargo insurance limits without prior written agreement
  • Any freight that violates applicable federal, state, or local laws

Clients who misrepresent the nature of their freight to obtain carrier assignment are solely responsible for all resulting costs, fines, penalties, and legal consequences. Freight City Logistics reserves the right to immediately terminate service and cancel any booking upon discovery of misrepresented or prohibited freight.

9. CLIENT RESPONSIBILITIES

Clients engaging Freight City Logistics for freight coordination services agree to the following responsibilities:

9.1 Accurate Freight Information

Clients must provide complete and accurate freight information at the time of booking, including precise dimensions, actual weight, commodity description, special handling requirements, and any site access limitations at pickup or delivery locations.

9.2 Site Accessibility

Clients are responsible for ensuring that pickup and delivery locations are accessible for the trailer type assigned to their shipment. This includes adequate road access, surface conditions capable of supporting the trailer’s loaded weight, and sufficient turning and maneuvering space for the assigned equipment. Freight City Logistics is not responsible for delays or additional costs resulting from site access issues that were not disclosed at the time of booking.

9.3 Freight Preparation

Clients are responsible for ensuring that freight is properly prepared, packaged, secured, and ready for loading at the scheduled pickup time. Improperly prepared freight that causes loading delays, carrier rejection, or transit damage is the sole responsibility of the client.

9.4 Authorized Representative

Clients must ensure that an authorized representative is present or available by phone at the time of pickup and delivery to sign the Bill of Lading, confirm freight condition, and facilitate the transfer of the shipment to and from the carrier.

10. PERMITS AND REGULATORY COMPLIANCE

For shipments involving oversized, overweight, or otherwise non-standard loads, Freight City Logistics will coordinate the procurement of required state and federal transportation permits as part of the agreed service scope. The client is responsible for providing accurate and complete load dimensional data to enable proper permit procurement. Costs associated with permit procurement will be disclosed in advance and included in or added to the agreed freight rate.

Permits are route-specific and load-specific. Any changes to the shipment’s dimensions, weight, or delivery route after permits have been issued may require new permit procurement at additional cost. Freight City Logistics is not responsible for permit delays caused by inaccurate information provided by the client or by state agency processing timelines outside our control.

11. CROSS-BORDER SHIPMENTS

For shipments crossing into or out of Canada or Mexico, the client is responsible for ensuring that all goods comply with the import and export regulations of the relevant country, including applicable duties, tariffs, customs documentation, and commodity-specific restrictions. Freight City Logistics will coordinate carrier assignment for the U.S. leg and cross-border segment of the shipment but does not provide customs brokerage services. Clients are responsible for engaging a licensed customs broker for any cross-border shipment requiring formal entry filing or customs clearance.

12. PRIVACY AND DATA USE

Freight City Logistics collects and retains client information provided during the quote, booking, and shipment coordination process, including business name, contact details, shipment information, and payment data. This information is used exclusively for the purpose of coordinating and managing freight services and is not sold, shared, or disclosed to third parties except as required to facilitate carrier assignment, permit procurement, and other service-related functions.

Clients who submit information through our website or via telephone consent to its use for service coordination, follow-up communication, and internal record-keeping purposes. For questions regarding our data practices, clients may contact us directly at the contact information provided at the top of this Agreement.

13. INDEMNIFICATION

The client agrees to indemnify, defend, and hold harmless Freight City Logistics, its officers, employees, agents, and affiliates from and against any claims, damages, losses, fines, penalties, and expenses (including reasonable legal fees) arising from or related to: the client’s breach of this Agreement; inaccurate or incomplete information provided by the client; the client’s failure to comply with applicable laws and regulations; or claims arising from the nature or condition of the freight tendered for transportation.

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any dispute arising from or relating to this Agreement or the services provided by Freight City Logistics that cannot be resolved through direct negotiation between the parties shall be submitted to binding arbitration in Montgomery County, Maryland, in accordance with the rules of the American Arbitration Association. The prevailing party in any arbitration proceeding shall be entitled to recover reasonable legal fees and arbitration costs from the non-prevailing party.

15. MODIFICATIONS TO TERMS AND CONDITIONS

Freight City Logistics reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. The most current version of this Agreement will be published on our website with an updated effective date. Continued use of our services following any modification constitutes acceptance of the revised terms. Clients with questions regarding any modification to this Agreement are encouraged to contact us directly before proceeding with a new shipment request.

16. SEVERABILITY

If any provision of this Agreement is found to be invalid, unenforceable, or contrary to applicable law by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from this Agreement if modification is not possible, without affecting the validity or enforceability of the remaining provisions.

17. ENTIRE AGREEMENT

This Agreement, together with any written Booking Confirmation, rate confirmation, or addendum issued by Freight City Logistics in connection with a specific shipment, constitutes the entire agreement between Freight City Logistics and the client with respect to the subject matter hereof. It supersedes all prior discussions, representations, negotiations, and agreements, whether written or oral, relating to freight services arranged by Freight City Logistics.

18. CONTACT INFORMATION

For questions, concerns, or disputes relating to these Terms and Conditions or any service provided by Freight City Logistics, please contact us using the information below:

Freight City Logistics

Address: PO Box 73, Kensington, MD 20895
Phone: 888-520-1718
Hours: Monday through Friday, 8:00 AM to 7:00 PM Eastern Time

By engaging Freight City Logistics for any freight transportation service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

Last Updated: July 2026